shipping & delivery

shipping & delivery

PROCESSING TIME

  • Your order will be processed within 24 hours after payment and the product will be delivered within 48 hours.
  • You have 24 hours after payment to request a cancellation, provided the product has not yet been shipped. After shipping, our standard return policy applies.

SHIPPING TIMES

  • Netherlands 1-3 working days
  • United Kingdom: 7-18 business days
  • Australia: 7-18 business days
  • Canada: 7-18 business days
  • Europe: 7-18 business days
  • Asia: 7-18 business days
  • United States: 5-18 business days

DELIVERY REGIONS

We ship to customers in the following countries:

  • The Netherlands
  • Belgium
  • France
  • United Kingdom
  • Australia
  • Canada
  • United States

At Ultimater™ we strive for a smooth and reliable delivery. Thank you for your patience and trust in us!

What should I do if I need to make changes or corrections to my shipping address?

At Ultimater™ we understand how important it is for our customers to receive their orders accurately and on time. Correct shipping information is essential to ensure your order is delivered to the correct address and within the expected time frame. Here are some important tips to ensure your shipping information is correct when placing an order with us.

PLEASE CHECK YOUR SHIPPING DETAILS AT CHECKOUT

It is the customer's responsibility to review shipping information during checkout and ensure it is complete and correct. Please ensure you provide the correct address, including street name, house number, apartment/unit number (if applicable), zip code, and phone number. This will help us deliver your order to the correct address.

ADDRESS VERIFICATION VIA EMAIL

At Ultimater™, we want to make sure your order arrives on time and to the correct address. If our system detects any issues with the address you provided, our customer service team will contact you via email within 3 business days to verify your shipping information. We ask that you respond to this email within 24 hours to confirm or update your address. Failure to respond within this time may result in your order being canceled, so please keep an eye on your inbox and respond as soon as possible.

VERIFY YOUR SHIPPING DETAILS IN YOUR ORDER CONFIRMATION

When you place an order, you will receive a confirmation email to the email address you provided. In this email, we ask you to check your shipping address and inform us by email within 6 hours of placing your order if any changes or corrections are needed. Please check your confirmation email carefully and let us know if any adjustments need to be made.

CHANGES IN SHIPPING DETAILS AFTER 24 HOURS

While we understand that errors can occur, please be aware that changes to shipping information may not be processed after 24 hours of placing an order. This is because the order may already be in the shipping process. Please check your shipping information as soon as possible to avoid delays.

IMPORTANT POINTS

Correct shipping information is essential for timely and correct delivery.

Please review your shipping information during checkout and in your order confirmation.

Please respond to our address verification email within 24 hours to confirm or change your address.

Changes after 24 hours may not be processed.

Please check your details immediately to avoid delays.

FINALLY

At Ultimater™, we work hard to ensure our customers receive their orders in a timely and efficient manner. By reviewing your shipping information and responding promptly to verification requests, you can help ensure a smooth delivery process. If you notice any errors or need to make changes, please contact us as soon as possible. We’re here to help!

What should I do if my package is marked as delivered, but I can't find it?

If you’ve ever waited anxiously for a package to be delivered, only to receive a notification that it’s been delivered, but can’t find it anywhere, you know how frustrating it can be. In this article, we’ll discuss common reasons why a package might not be delivered as expected and what steps you can take to track it down.

CHECK SHIPPING ADDRESS

Before you worry, please check the shipping address. It is possible that the package was sent to the wrong address due to a typo or a system error. Make sure the address is correct, including the apartment or unit number.

ASK NEIGHBORS OR COLLEAGUES

If you share a delivery location with neighbors or coworkers, ask them if they accepted the package on your behalf. It is possible that the package was delivered to them by mistake.

CHECK UNEXPECTED DELIVERY LOCATIONS

Check places where you would not expect the package, such as behind bushes, at another door, in a mailbox or in a parcel locker. Sometimes the delivery person will leave a package in an unexpected place for security reasons.

CONTACT THE CARRIER

If you have tried all options and still cannot find your package, please contact the carrier. Provide them with the tracking number and any additional information that may help locate the package. In most cases, carriers will attempt to redeliver within a few business days after a package is marked as delivered, so please give it some time.

SUBMIT A REQUEST FOR A LOST PACKAGE

If you still haven’t received your package after the specified number of business days, you can submit a search request for a lost package. PostNL provides specific forms for such requests, and DHL may require a lost package investigation. This process can take a few days, but it’s worth it to track down your package.

CONTACT ULTIMATER

If you need further assistance, Ultimater™ is here to support you. You can send them an email or fill out a form on their website.

IMPORTANT POINTS

Please check the shipping address to make sure it is correct.

Ask your neighbors or colleagues whether they accepted the package on your behalf.

Check for unexpected locations where the package may have been left.

Please contact the carrier and provide the tracking number and additional information.

Submit a lost package search request if you haven't received it after the specified time.

Please contact Ultimater for further assistance.

FINALLY

It can be frustrating to receive a delivery notification without actually finding the package, but there are several reasons why this can happen. By checking the shipping address, consulting neighbors, and contacting the carrier or submitting a search request, you can increase the chances of your package being found. Be patient and give the carrier time to redeliver. And if all else fails, Ultimater is always here to help.

What should I do if my package is lost or stolen?

As a valued Ultimater™ customer, we understand how frustrating it can be to experience a lost or stolen package. We apologize for the inconvenience and want to do our best to help you resolve this issue. In this article, we will explain what to do in the event of a lost or stolen package and how we can support you.

HOW ULTIMATER CAN HELP YOU

If you have a lost or stolen parcel, we understand that this can be a frustrating situation. Once we hand a parcel over to our delivery partners, it is out of our control. However, we are determined to help you as much as possible.

Please contact us at info@ultimater.nl if you experience any issues with your package. We will do our best to support you and contact the carrier to file a claim and provide updates.

Please note that Ultimater™ is not responsible for lost or stolen packages during the shipping process. This is not covered by our refund policy. However, we will do everything we can to resolve the issue and, depending on the situation, may offer a replacement product.

HOW TO FILE A CLAIM WITH THE CARRIER

We also recommend that you contact the carrier directly to file a claim for your lost or stolen package. Most carriers have a claims process and may require additional information from you to resolve the matter.

To file a claim with the carrier, you will need the following information:

Your name and contact information

The tracking number of the package

The shipping date of the package

The shipping address

The value of the package

Once the claim is filed, the carrier will investigate the matter and determine if they are liable for the lost or stolen package. If the claim is approved, the carrier may offer compensation or a replacement package.

TIPS TO PREVENT LOSS OR THEFT

While we don't have complete control over the shipping process, there are some steps you can take to prevent lost or stolen packages:

Provide correct shipping information: Please check your shipping address carefully before submitting your order. If you notice an error, please email us at info@ultimater.nl within 6 hours of placing your order to make corrections.

Consider parcel insurance: If you are shipping a valuable item, consider purchasing insurance through the shipping service. This provides additional protection in the event of loss or theft.

Track your package: Most delivery services offer tracking information. This allows you to follow your package and ensure it arrives at the right destination.

IMPORTANT POINTS

Please contact info@ultimater.nl if your package is lost or stolen.

File a claim with the carrier to help track the package.

Ultimater™ is not responsible for lost or stolen packages during the shipping process, but will support you as much as possible.

Please check your shipping details, consider insurance and track your package to avoid any problems.

FINALLY

We understand how frustrating it can be to experience a lost or stolen package. While we cannot guarantee safe delivery once the package has been handed over to our delivery partners, we will do everything we can to support you. This includes contacting the carrier on your behalf and offering a replacement product, depending on the situation.

Please check your shipping address carefully and report any errors within 6 hours of your order. In addition, please consider filing a police report in the event of loss or theft. We appreciate your understanding and cooperation in ensuring your packages are delivered safely and on time.

What should I do if I receive a damaged package?

While we pride ourselves on the quality of our products and the careful packaging that we take to ensure they arrive in perfect condition, sometimes packages can be damaged during transit by couriers. In this article, we’ll explain what to do if you receive a damaged package from Ultimater™ .

REPORTING THE PROBLEM

If you receive a package that is damaged, please follow these steps:

Take photos of the packaging, including any dents, tears or other damage.

Please contact the courier company as soon as possible to report the problem.

Please send us an email at info@ultimater.nl with the same photos of the packaging, so we can help you as best as possible.

Please note that if you do not report the issue immediately, it may impact our ability to support you effectively.

OUR REFUND POLICY

It is important to understand that damage caused by the courier's handling falls outside of our refund policy. We have no control over how the courier handles the package once it leaves our facilities. We appreciate your understanding in this matter and will do our utmost to assist you in resolving issues with damaged packages.

TIPS TO PREVENT DAMAGED PACKAGES

Although we do everything we can to package our products safely, you can also take measures yourself to prevent damage:

Choose a reliable courier service with a good reputation for careful parcel handling.

Please check the package immediately upon receipt and take photos of the packaging before opening it.

If you notice any damage to the packaging, please do not accept the package and ask the courier to return it to us.

IMPORTANT POINTS

Take photos of the damaged package, report the problem immediately to the courier, and send us an email with the same photos at info@ultimater.nl .

Our refund policy does not cover damages caused by courier companies.

To avoid damaged packages, choose a reputable courier, inspect the package upon receipt and refuse packages with visible damage.

FINALLY

We understand that it can be frustrating to receive a damaged package and apologize for the inconvenience. While we make every effort to ensure that our products are well packaged and of the highest quality, we have no control over how the carrier handles them once they leave our facilities.

We appreciate your understanding and are committed to helping you resolve any issues you may have. Please do not hesitate to contact us if you have any further questions or concerns. Thank you for choosing Ultimater™ . We look forward to serving you again in the future!

return and refund policy

return and refund policy

At Ultimater, we stand behind the quality of our products and want you to be completely satisfied with your purchase. We offer a 30-day return policy for unused items that are returned in their original packaging and sealed. Below you will find everything you need to know about our returns and refunds policy.

HOW TO INITIATE A RETURN

If you are not completely satisfied with your purchase and would like to initiate a return, please send an email to info@ultimater.nl within 30 days of delivery . Please include your order number and the reason for return.

  • All returns must be pre-approved by our team.
  • Items must be returned unused and sealed in their original packaging.
  • Please include your order number and shipping name on your return package to ensure prompt processing.
  • Return shipping costs are the responsibility of the customer unless the item was damaged upon receipt.

INSPECTION PROCESS

  • After receiving your return, it may take up to 10 business days to inspect the item.
  • Once the inspection is completed, it may take up to 40 business days for the refund to be processed.
  • If you do not receive your refund after confirmation, please contact your financial institution.

RESTOCKING FEE

If a product is returned without a valid reason or authorization, outside the stated return period, or if it is returned damaged or incomplete, we reserve the right to not issue a refund or to charge a restocking fee of up to 25% of the purchase price. This covers, among other things, administrative costs and inspection of the product.

NO REFUNDS FOR USED OR DAMAGED ITEMS

Refunds will not be issued for items that have been used, if the packaging is no longer sealed, or damaged through normal use or abuse.

CURRENCY OF REFUND

  • All refunds will be processed in Euro (€) , the same currency as the original purchase.
  • Customers are responsible for any fees or exchange rate differences on foreign transactions.

CHANGE POLICY

We reserve the right to change our return and refund policy at any time. It is the customer's responsibility to review the most current version of the policy before making a purchase.

IMPORTANT POINTS

  • We offer a 30 day return policy for unused items in their original sealed packaging.
  • Refunds will not be issued for used or damaged items.
  • To initiate a return, please send an email to info@ultimater.nl within 30 days of delivery.
  • Customers are responsible for return shipping costs unless the item was damaged upon receipt.
  • Refunds are processed in Euro (€) and may take up to 40 business days.

FINALLY

Our returns and refunds policy is designed to ensure customer satisfaction while protecting our business from fraudulent or abusive returns. It is important that customers follow our guidelines, including the 30-day return policy and the requirement that items are returned unused and in their original packaging.

We appreciate our customers' understanding and support for our return and refund policy. For any questions or assistance, please contact us at info@ultimater.nl . We are here to help you!

damaged items

If you receive a damaged or defective item, it is important to let us know as soon as possible. Although we take great care in packaging our products, damage during transport can sometimes occur. Below we explain how to report a damaged item and what to expect.

REPORTING A DAMAGED ITEM

If your item arrives damaged or defective, please report it within 48 hours of delivery . Follow these steps:

  1. Send an email to info@ultimater.nl with the following information:
  2. Once we receive your email, our team will review the information and determine if you qualify for a replacement.

Important: Damage from normal use, wear and tear, or misuse is not eligible for replacement, refund, or return.

ITEMS ELIGIBLE FOR REPLACEMENT

  • A product is considered damaged if it has a defect or is physically broken.
  • Damaged packaging, such as a dented box, where the product is in good condition, is not considered damage.
  • If your product qualifies, we will send you a replacement item at no additional charge .

ALTERNATIVE SOLUTIONS

If you do not qualify for a replacement, we may be able to offer an alternative solution, such as:

  • Discount on a future purchase.
  • Store credit for use on a next order.

If you have any questions or require additional information, please do not hesitate to contact us.

IMPORTANT POINTS

  • Please report a damaged item within 48 hours of delivery via info@ultimater.nl with a clear photo of the damage.
  • Please include your order number, item name and a brief description of the damage in your email.
  • Damaged packaging without damage to the product itself is not considered damage.
  • Damage due to normal use, wear and tear, or misuse is not eligible for refund or replacement.
  • If the seal has already been removed from the packaging.

FINALLY

We understand how frustrating it can be to receive a damaged item. Our goal is to make it as easy as possible for you to report the problem and receive a replacement. By following the steps in this article, you can quickly and easily report a damaged item and receive a replacement if necessary.

We take pride in our packaging process to prevent damage during transit, but understand that accidents can sometimes happen. We are committed to providing the best possible customer service and resolving any issues that may arise. Please do not hesitate to contact us if you have any questions!

fraud prevention

At Ultimater , we care deeply about protecting your personal information and the security of your transactions. We take various measures to protect your financial information and prevent fraud. Below you will find more information about our anti-fraud measures.

ADDRESS VERIFICATION

  • We verify all billing and shipping addresses to ensure they match the information on file with the payment processor.
  • If any discrepancies are found, we will contact the customer to verify the address before processing the transaction.

MONITORING OF TRANSACTIONS

  • All transactions are checked for suspicious activity using advanced fraud detection tools.
  • When we detect unusual activity, we take immediate action and may request additional information to verify the transaction.

FRAUDULENT ACTIVITY

  • In case of suspected fraudulent activity, we reserve the right to cancel the transaction and inform the customer immediately.
  • We take all necessary steps to protect your personal information and prevent fraud.

IMPORTANT POINTS

  • We verify billing and shipping addresses to ensure compliance with the payment processor.
  • We monitor transactions with advanced fraud detection tools.
  • We may request additional information to verify a transaction.
  • In case of suspected fraud, we reserve the right to cancel the transaction and notify the customer.

FINALLY

Protecting your personal information and preventing fraudulent activity is a top priority for us. We have implemented various anti-fraud measures, such as address verification and transaction monitoring, to ensure the safety of your financial information. If fraud is suspected, we will take immediate action and inform you immediately.

We are committed to providing a safe and secure shopping experience. If you have any questions or concerns, please feel free to contact our customer service team. We will be happy to help you!

my account & payments

Why was my discount code not accepted?

At Ultimater we offer our customers discount codes as a thank you for choosing our products. Below you can read how to use a discount code and what restrictions apply.

HOW TO USE DISCOUNT CODES

  1. Add items to your shopping cart:
  2. Go to checkout:
  3. Enter your discount code:
  4. Check if the discount has been applied:

RESTRICTIONS THAT APPLY

  • Discount codes are only valid on full priced items.
  • Discount codes cannot be used on discounted items or unlabeled Ultimater products.
  • Discount codes cannot be combined with other codes or promotions, unless otherwise stated.

PROBLEMS WITH YOUR DISCOUNT CODE?

If you experience any issues using your discount code, please contact our customer service at info@ultimater.nl . We are happy to help you!

IMPORTANT POINTS

  • Discount codes are only valid on full priced items.
  • Discount codes cannot be combined with other promotions or offers.
  • Please check that the code has been entered correctly and is still valid.
  • For assistance, please contact info@ultimater.nl .

FINALLY

Using a discount code at Ultimater™ is a simple process that can help you save on your purchase. Make sure you understand the restrictions to avoid any issues during checkout.

If you have any questions or problems, please do not hesitate to contact our customer service at info@ultimater.nl . Thank you for choosing Ultimater™ . We appreciate your trust and look forward to serving you again!

Which payment methods can I use?

At Ultimater , we understand how important payment options are to our customers. We strive to make the payment process simple, safe and convenient. Below you will find an overview of the available payment methods.

ACCEPTING PAYMENT METHODS

  • Credit cards:
  • Ideal:
  • ShopPay:
  • Gpay:
  • PayPal:

AMAZON PAYMENT

  • We currently do not accept Amazon Payment .
  • We are working on making this service available in the future, due to the convenience it provides.

PAYMENT SECURITY

  • We take the security of customer data very seriously.
  • All payments are processed through secure payment gateways , protected by industry standards.
  • Payment information is not stored on our servers , for added security.

REFUNDS

  • If a customer is not satisfied with our service or product, we offer refunds according to our refund policy .
  • Refunds will be issued via the original payment method used at the time of purchase.

IMPORTANT POINTS

  • Ultimater™ accepts all major credit cards and payments via PayPal.
  • Amazon Payment is not currently supported, but will be available in the future.
  • All payments are processed securely via encrypted payment gateways.
  • Refunds will be processed in accordance with our refund policy.

FINALLY

At Ultimater™ , our goal is to make the payment process as simple, safe and easy as possible. We accept all major credit cards and PayPal to meet our customers' needs. Although Amazon Payment is not yet available, we are working on implementing this service in the future.

For questions or concerns about payments, please contact our customer service. We are happy to help you!

Why was my discount code not accepted?

At Ultimater we offer discount codes as a thank you for choosing our products. In this article we explain how to use a discount code on Ultimater.nl , including the restrictions that apply.

HOW TO USE DISCOUNT CODES

  1. Add items to your shopping cart:
  2. Go to checkout:
  3. Enter your discount code:
  4. Check if the discount has been applied:

RESTRICTIONS THAT APPLY

  • Discount codes are only valid on full priced items.
  • Discount codes cannot be used on discounted items or unlabeled Ultimater products.
  • Discount codes cannot be combined with other discount codes or promotional offers unless otherwise stated.

IMPORTANT POINTS

  • Discount codes only work on full priced items.
  • Make sure you enter the correct code and that it is valid.
  • If you experience any problems, please contact our customer service at info@ultimater.nl .

FINALLY

Using a discount code on Ultimater.nl is easy and can save you money on your purchase. However, it is important to keep in mind the limitations, such as the fact that discount codes do not work on discounted items or unlabeled products. Read these conditions carefully before using a discount code to avoid confusion or problems.

If you need any help or experience any issues, please do not hesitate to contact our customer service at info@ultimater.nl . We are here to help you. Thank you for choosing Ultimater™ . We appreciate your trust and look forward to serving you again!

What factors determine the exchange rate when converting US dollars to my currency?

At Ultimater , we display prices on our website in US Dollars (USD) to make shopping as easy as possible. However, we understand that customers worldwide use different currencies. Below, we explain how payments and currency conversions work.

EXCHANGE RATES

  • The exchange rate used to convert the USD price to your currency is determined by the bank that issued your credit or debit card.
  • We have no control over the exchange rate and cannot be held responsible for deviations due to fluctuations in the exchange rate.
  • Exchange rates can change daily, which may affect the amount ultimately debited.

PURCHASE PROCESS

  • Transactions on our website are processed in US Dollars (USD) .
  • The amount in your currency is based on the exchange rate used by your bank on the day of the transaction.
  • The amount you see in your currency during checkout is an estimate . The exact amount in your account may vary slightly due to exchange rate fluctuations.

BILLING

  • Your statement will show the exact amount in your currency, including any outstanding charges.
  • If you have any questions about the amount charged, please contact your bank for more information.

CURRENCY CONVERSION

  • On our website you will find a currency converter tool to estimate the cost of a purchase in your local currency.
  • Please note: this is an estimate and the exact amount may vary due to exchange rate fluctuations.

IMPORTANT POINTS

  • Our website shows prices in USD for convenience.
  • The exchange rate is determined by your bank and can fluctuate.
  • The exact amount charged may vary slightly from the estimate at checkout.
  • Your statement will show the exact amount in your currency.
  • Use our currency converter tool to estimate the cost.

FINALLY

Understanding how prices and currency conversions work is important for a smooth shopping experience. While we display prices in USD, the exact amount in your currency is determined by your bank’s exchange rate. While we have no control over exchange rates, we do our best to make the process simple and transparent.

For questions or help, you can always contact our customer service team. We are happy to help you!

how can i unsubscribe from emails?

If you're receiving too many emails from us or simply want to unsubscribe, follow the steps below to update your email preferences.

UNSUBSCRIBE FROM EMAILS

  1. Find the unsubscribe option:
  2. Confirm your cancellation:
  3. Process cancellation:

LOG IN AGAIN

If you later decide that you want to receive emails from us again, you can opt in again by:

  • Please contact our customer service via info@ultimater.nl .
  • To register again via the registration form on our website.

IMPORTANT POINTS

  • The unsubscribe link is located at the bottom of every email you receive from us.
  • It may take a few days for your request to be fully processed.
  • If you have registered multiple email addresses, please make sure to unsubscribe from each one separately.

FINALLY

We understand that a full inbox can be inconvenient, and we respect your choice to unsubscribe. If you experience any issues or continue to receive emails after unsubscribing, please contact our customer service team for assistance.

We appreciate your trust and hope to serve you again in the future. Thank you for your feedback and loyalty!